Dyson Zone has a 14 day refund policy from the shipped delivery date. *This policy excludes wearable devices such as Dyson Zone. Dyson Direct will pay for return shipping.

For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. If you’d like to return a Dyson machine* for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date.